AI MedicalA medical answering service that answers every call and files the message properly
Patients call when the front desk is on another line, at lunch, after hours and on weekends. Workup Agent, by Micronetbd, picks up after four rings or on a number we provision, greets the caller with your practice name, answers from your own information, takes appointment requests with callback details read back, and alerts your team within seconds. It never gives medical advice.
Both reach the AI receptionist itself, any hour. Or leave your number with the assistant in the corner of this page and a person from Micronetbd calls you back within one business day.
What it does for a practice
The same agent, tuned to how each practice takes a call.
Answers from your information
Hours, locations, parking, what to bring, how a first visit works, the insurance questions you have answered in advance. Never the open internet.
Takes appointment requests
New, reschedule or cancel: name, date of birth if you ask for it, best number and time, read back to confirm, delivered to the front desk within seconds.
Routes urgent calls to a person
Callers who describe an emergency are told to call 911. What you define as urgent is transferred live to the on-call phone you choose.
Takes provider messages
A message for a provider or a billing question is taken completely, with the transcript attached, and never answered with clinical advice.
Logs every call
The record is written as the call runs. A daily call log every evening shows who called, why and who still needs a person.
Built for a practice
Micronetbd is SOC 2 Type 2 audited and has built HIPAA-aware healthcare software. A business associate agreement is discussed before anything goes live.
How it works
Set up per business: your number, your greeting, your questions, your urgent rules.
Your line stays yours
Calls ring your desks as they do today. Unanswered after four rings, or after hours, they forward to Workup Agent. Or give out a number we provision.
It greets and answers
A natural voice, your greeting, your business name. It asks who is calling and why, and answers questions from your own information, never the open internet.
It takes the whole message
Name, best number and time, the reason, your questions in your order, read back to confirm.
Urgent goes to a person
Matters you define as urgent are transferred live to the phone you choose. Everyone else gets a promised callback.
Your team hears in seconds
An alert with the caller, the reason and the transcript, then a daily call log every evening.
It answers our own phone
Call it, text it, and judge for yourself. The same setup, with your practice name, your greeting and your rules, is what a practice gets.
- Micronetbd runs Workup Agent on its own main line: call (609) 435-1960, let it ring past four rings, and the agent takes your message while our team gets the alert
- Never gives medical advice; emergencies are directed to 911
- Appointment requests read back to confirm, delivered within seconds
- Answers the phone and the website with the same information and the same rules
- Every call logged with a transcript, written as the call runs
- Alert within seconds, daily call log every evening
Put a medical answering service on your line this week
Thirty minutes on a call. Bring your greeting, your hours and the five questions patients ask most, and we will show you the phone conversation and the alert your front desk receives.